Returns & Exchanges

Returns & Exchanges We want you to love your purchase. If something isn't right, here's how returns and exchanges work at Sole & Co. 1. Return window You may request a return within 7 days of delivery. Some items are marked non-returnable (see below) and cannot be returned once delivered. 2. Conditions for a valid return • The item must be unused, unworn and in original condition, with all tags, labels and the brand/price barcode intact. • Original packaging (including the shoe box, where applicable) must be undamaged and returned with the item. • Your order number is required as proof of purchase. • Footwear must show no signs of wear — please try items on a clean indoor surface only. 3. Non-returnable items • Innerwear, socks and hygiene-sensitive products. • Items marked "Final Sale" or clearance. • Products damaged due to misuse, or with missing tags/box. • Customised or made-to-order items. 4. Reasons we accept Wrong item delivered, item defective or damaged on arrival, size/fit issues, or an item significantly different from its description or photos. We may ask for photos in damage or wrong-item cases. 5. How to request a return Contact us with your order number and the item(s) you'd like to return, along with the reason. Once approved, we'll arrange the next steps. 6. Pickup & return shipping Where your pincode is serviceable, we arrange a reverse pickup through our courier partner. Where pickup isn't available, you may be asked to self-ship the item to us — self-ship courier costs are reimbursed for defective or wrong-item cases. 7. Refunds • Once we receive the returned item and it passes a quality check, your refund is initiated. • Prepaid orders are refunded to the original payment method within 5–7 business days of approval. • COD orders are refunded to your bank account or UPI (which we'll collect at return time), typically within 5–7 business days of the item passing quality check. • Original shipping and COD fees are non-refundable unless the return is due to our error (wrong or defective item). 8. Exchanges Prefer a different size or colour? Choose an exchange instead of a refund and we'll ship the replacement once the original item has been picked up — subject to stock availability and any price difference. 9. Cancellations Orders can be cancelled free of charge before dispatch. Once shipped, this return policy applies. 10. Need help? For any questions about a return or exchange, please contact Sole & Co with your order number and we'll be glad to help.